Clean and Safe

Here at Glanhenwye Courtyard Cottages the safety and wellbeing of our guests and our cleaning team are of paramount importance and we have put a system in place to keep everything Clean and Safe. We’ll continue to adapt what we do based on your feedback and any further Government advice. We hope these steps will assure you of a safe stay with us.
 
Here’s what we’re doing to stay Clean and Safe:

1. Scrupulous cleaning 

We’re following all Government advice for cleaning non-healthcare environments:
•  All high touch hard surfaces are cleaned and disinfected
•  All bed linen and towels are washed at 60 degrees
•  All soaps, loo rolls, kitchen paper and cleaning cloths are disposed of safely and replaced with new 
•  Soft furnishings, flooring and appropriate high touch areas are steam cleaned

2. Self-check-in

We operate a self-check-in system. Your cottage key will be left in the key safe and we will send you the code in advance of your arrival. We will however always be on hand should you encounter any problems getting in and will make sure we see you to check you have everything you need - all from a safe distance of course.

3. Removal of non-essential items

We have removed some non-essential items from the cottages including games, books, maps, leaflets and some kitchen equipment. These are all still available if you need them and you’ll find a full list of what’s available in the cottage. Everything will have been cleaned by us as best we can and will not be offered for use again for at least 72 hours.
All we ask is that on leaving your cottage, anything you’ve borrowed from this list is left in good condition on the coffee table.

4. Hand sanitisers

We have put hand sanitiser in the hallway of each cottage. Please use it every time you enter the property and follow Government guidance to wash your hands frequently. There are new soaps and bottles of hand wash in all the bathrooms – which are thoroughly disinfected between stays. Of course, if anything runs out, do please let us know.

5. Kitchen and bathroom cleaning

You’ll find extra disinfectant wipes and other cleaning supplies in the bathrooms and under the kitchen sink during your stay. All cloths are replaced with new ones following every stay, and washing up brushes are disinfected. Again, if you feel you need anything else, please ask.

6. Online guest handbooks

Our Guest Handbooks have gone online here. You will find all the information previously held in a binder, on the Cottages tab.
7. Finishing touches

Some of the finishing touches we pride ourselves on - such as cushions, rugs and bed throws - have been removed where they cannot be washed at high temperature. 
(picture of bedroom with cushions / throws)

Finally, please let us have feedback on what we’re doing to keep everything Clean and Safe and do let us have your suggestions of how we can make any changes.

Thanks for your help and support as we work through this together,

Julie and Nick.

Here’s what we’re doing to ensure your stay with us is Clean and Safe:

1. Scrupulous cleaning 

We continue to ensure our cottages are cleaned to the highest standards:
•  All floors and high touch hard surfaces cleaned and disinfected using approved products
•  All bed linen and towels washed at 60 degrees
•  All soaps, loo rolls, kitchen paper and cleaning cloths disposed of safely and replaced

2. Self check-in

We operate a self check-in system. Your cottage will be open when you arrive and the key will be left inside. There's also a key safe with an additional key and you'll find the code on the Welcome sign along with WiFi details. We'll be on hand should you have any problems getting in and will make sure we see you to check you have everything you need.

3. Hand sanitiser

We've put hand sanitiser in the hallway of each cottage. There are new soaps and bottles of hand wash in all the bathrooms – which are thoroughly disinfected between stays. Of course, if anything runs out, please let us know.

4. Kitchen and bathroom cleaning

You’ll find disinfectant wipes and other cleaning supplies in the bathrooms and under the kitchen sink. All cloths are replaced with new ones following every stay and washing-up brushes are disinfected. Again, if you feel you need anything else, please ask.

5. Online guest handbooks

Our Guest Handbook for each cottage is available online for you to review before you arrive. You'll find all the information previously held in a binder on the Cottages tab.